Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Clinical Associate is a remote-based role accountable for providing education to patients to ensure they have patient-relevant disease and product information as well as an appropriate understanding of the clinical profile. This is a complex position requiring education for prospective patients to facilitate alignment and to ensure patients are supported throughout their journey in a most appropriate, compassionate, ethical and compliant way. The Clinical Associate will be the first point of contact for prospective patients who are interested in learning how to successfully navigate their treatment journey. This position requires strong communication skills to discuss a complex disease state and device as an alternative.

Responsibilities

Essential Job Functions

Lead efforts to provide patient-relevant disease-state and treatment education to patients.
Utilize motivational interviewing skills to empower patients to advocate for their own health needs.
Proficient communication with patients and internal stakeholders.
Become an expert in a complex disease state and the product device to be able to verbalize its significance to others.
Provide, proactively and in response to requests, relevant, approved patient-oriented disease/product information. Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations and policies.
Help patients connect with product device physicians local to their area
Act in full compliance with all laws, regulations and policies.
Utilize only approved resources and messages to perform function responsibilities.

Qualifications

Required Knowledge, Skills, and Abilities

Market, disease and product knowledge
Strong interpersonal communication and presentation skills
Displays empathy with any and all patient communication
Motivational interviewing experience
Dedicated team player with patient-centric orientation
Demonstrated adaptability in ambiguous situations
Compassion and empathy toward patient population that can exhibit significant neurocognitive compromise
Self-starter who is action oriented and timely with follow-up
Proficient working in software programs

Job Requirements

Clinical background working directly with patients, experience in the Cardiology space is a benefit
Associate’s degree preferred or work experience equivalent

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Posted Salary Range

USD $14.00 - USD $20.00 /Hr.

Posting Information

Hiring locations: Florida, Georgia, Texas, Wisconsin Posting Ends: 03/04/26 Wage: $22 Certification: LPN or RN

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04/20/26 - Clinical Associate - $22/HR.

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