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Outsourced Travel Specialist (Remote)

Full time, United States

We are seeking an Outsourced Travel Specialist to support the Travel Manager in overseeing and managing the day-to-day operations of the travel program for a key aerospace and defense client. In this role, you will collaborate closely with internal and external stakeholders, program teams, and preferred travel suppliers to ensure an efficient, compliant, and customer‑focused travel experience.

You will assist with travel reporting, support the tracking of key performance metrics, and help ensure cost control and policy adherence. You will also manage ServiceNow tickets, troubleshoot travel‑related issues, and educate employees on travel processes and program requirements.

This position requires strong research capabilities, a commitment to continuous learning, excellent organizational skills, and the ability to work proactively with minimal direction.

As an Outsourced Travel Specialist, you will

Utilize SABRE GDS for research and troubleshooting, not for booking
Manage day‑to‑day operations of the travel program, including monitoring the travel inbox and responding to ServiceNow ticket requests
Provide timely, accurate support and issue resolution for employee travel inquiries
Offer guidance on corporate travel policies, procedures, and best practices
Serve as a liaison between the client and BCD to troubleshoot challenges and streamline processes
Build and maintain relationships with preferred travel vendors to support performance management and issue escalation
Identify opportunities for continuous improvement within the travel category
Assist in maintaining and administering travel‑related content on internal platforms, including Travel and Travel Safety & Security sites

About you

Knowledge of FAR compliance requirements and their impact on travel processes are preferred
Experience in corporate travel, with a bachelor’s degree or equivalent work experience
Familiarity with T&E reporting and processes are considered a plus
Strong customer‑service orientation and the ability to communicate clearly and professionally
Ability to collaborate across all levels of the organization to understand program needs
Strong written and verbal communication skills in English
Proven ability to work independently, proactively identify issues, and manage competing priorities
Must live and work on U.S. soil and be a U.S. citizen due to ccontracted client requirements

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Outsourced Travel Specialist is between $60,000 and $72,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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Outsourced Travel Specialist - Aerospace & Defense Account