Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As the PARS Client Liaison, you will report to Experian Health. You will manage the successful partnership between the Payment Appeal Recovery Service (PARS) and the Client. As the primary contact for the client, you will work with all Experian Health departments and PARS staff to ensure client satisfaction, Return on Investment (ROI) and PARS success. Occasional travel to client locations may be necessary.

You'll have opportunity to

Act as the client's primary liaison with PARS
Review and understand our client's service contract/amendment and the PARS responsibilities within each amendment
Understand and track the performance goals for each client and meet with each to review their current status
Present PARS Activity Reviews to each client
Compile, produce and present Contract Manager (CM) Reports to the client throughout client life cycle
Responsible for appeal recovery validation within CM and the reporting of Contingency billing to each client
Monitor client ROI and identify activities to improve and increase their ROI
Maintain data integrity of CM to achieve accurate claim valuation and improve the efficiency of variance review/appeal activities
Work directly with the Appeal Analyst(s) to communicate variance review/appeal best practices and client specific requirements
Provide support to the Appeals Analyst(s) as questions arise
Work directly with the Appeal Analyst(s) to resolve CM data issues affecting claim valuation identified through the variance review process and to resolve large volumes of underpaid claims through claim projects with the payer
Work directly with client and payer to resolve identified patterns/trends of payment variances not handled through claim payment projects
Manage the identification, resolution, documentation, and tracking of client or payer issues
Deliver communication to clients on new CM releases and updates to enhance valuation
Identify new client revenue opportunities (new contracts, contract changes, additional training needs)
Solicit and manage client feedback and communicate client requests throughout PARS
Coordinate and lead group conference calls and meetings
In cooperation with the Sales Executives, coordinates and attends site visits to existing and potential PARS clients
Provide daily management of PARS staff reporting directly to the Liaison

Qualifications

Bachelor's degree or greater in related field, or equivalent education and experience.
10 years' experience in healthcare
5 years' experience working directly with clients
5 years' experience presenting to an internal audience and working positively with the senior level of client's management team
experience with workflow and business process analysis in a large physician organization.·
Knowledge of the reimbursement process within a health care setting

Additional Information

Benefits/Perks

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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PARS Client Liaison (Remote)