Job Description

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home - ICUC is a fully remote company and has been since day one back in 2002! Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but, first and foremost, to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

If you're into social media, love writing, and know how to connect with people online, keep reading!

Job Title: Social Media Content Specialist

We're growing fast and we want YOU on our team. We're looking for English social media experts who love jumping into online conversations, crafting content that connects, and keeping digital communities safe and welcoming.

This is a remote position open to permanent residents in the USA. We're looking for team members who are down to work a mix of the following shifts (and, yes, that includes weekends):

Days: 8AM–4PM North American Central Time
Evenings: 4PM–12AM North American Central Time
Overnights: 12AM–8AM North American Central Time

You must be available to be scheduled a mix of two of the three shifts above throughout the week AND on weekends - we’re not able to accommodate availability limitations or schedule restrictions.

What You’ll Be Doing

Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

What You Bring to the Table

Demonstrated, high-level proficiency in English with strong cultural awareness. Fluency in additional languages an asset.
Exceptionally strong written communication skills (spelling, grammar, clarity) in English. Additional languages an asset.
You live in the USA and are legally allowed to work here.
You’re open and available to work two of the three shifts, any day - including weekends.
You’ve got professional experience managing social platforms, specifically moderating and engaging.
You know how to write for brands and can adapt your tone for different audiences.
You know your way around and the ins and outs of all the major social platforms.
You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
You’re organized, reliable, and have excellent customer service instincts.
You have fast, reliable internet with no data restrictions.
You also have an active Facebook account.

Why Work With Us

100% remote from day one - and always will be.
Be part of a creative, supportive, and fast-moving team.
Work with exciting global brands.
Be a part of a culture that values real people.

Whether you're looking for full-time (32-40 hours/week) or part-time (24-32 hours/week), we’ve got a spot for you. Each shift is 8 hours, we just ask that you're flexible with working a mix of shifts and days from the schedule we’ve listed above.

The hourly pay range for this position is $14.75 to $15.00 USD. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.

Ready to Join the Team?

If you’re all about social media, community vibes, and crafting content that connects, apply now! We do get a lot of applications, so only those moving forward will be contacted. We appreciate your understanding and wish you luck!

About dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more

https://www.dentsu.com/

https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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Location

USA - Remote - Arizona

Brand

Icuc

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

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Social Media Content Specialist - English - Remote in US