Medical Call Center Representative-REMOTE (Speaks Tagalog)

REMOTE Patient Services Representative (Speaks Tagalog)

Immediate Work-from-Home Patient Services Representative jobs at American Health Connection (AHC), must speak Tagalog. The Patient Services Representatives (PSR) are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! This is a remote job, but you’ll still be an active, visible part of the team. You may be randomly on a camera snapshot, no recording, during your work shift, just like being visible in the office (but with better coffee and comfier clothes). For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!

FULL-TIME DAY SHIFTS AVAILABLE

Monday – Friday and must be available for rotating 4th weekends.

Hourly Rate Starts At $17.00

We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three. This role will require random live, on-camera snapshots during scheduled work hours for medical records security and compliance purposes, meeting applicable employment laws and regulations. No recording!

· We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift. · Two years medical office experience.

· Must have 2 years recent medical office experience. Electronic medical record system (EMR/EHR) experience.

· Bilingual speaks English/Tagalog.

· Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.

· Must have a sense of urgency in assisting patients.

· We require a private, noise-free, HIPAA-compliant space at home.

· High school diploma or equivalent.

· Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until you receive a written offer letter.

• *Computer Requirements: MUST BE A DESKTOP COMPUTER

Must be in a static location or address; devices such as laptops and Chromebooks are not acceptable due to security concerns

Computer Type: Mini, Full Tower, All-in-One

Operating System: Windows 11; Mac OSX Monterey or newer

Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)

Memory (RAM): 8GB or higher

• *Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended

Input Device: A proper non-mechanical USB wired keyboard and mouse are required

• *Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.

Internet Provider Type: Cable Internet or Starlink Satellite connection

Computer Internet Connection: Wired Ethernet connection

Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum

• *Headset Requirements: Our preferred vendor offers free shipping and discount price.
• *Webcam Requirements: A functional built‐in or external webcam is required
• *Cellular Phone: A cellular phone is required for software two‐factor authentication.

Must reside in the continental United States of America.

Job Type: Full-time

Pay: $17.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s)

• Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
• A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
• Are you bilingual? Other than English, which languages do you speak?
• List Electronic Medical Records software you have experience using.
• List the medical specialties you have experience in (Primary Care, Urology, etc)
• When was the last time (month and year) you scheduled patient medical appointments?

Education

• High school or equivalent (Required)

Experience

• Medical office: 2 years (Preferred)

Work Location: Remote