Human Ressources Technician

Job Description

Looking to make a real impact on the employee experience? Join our Talent and Culture Employee Contact Center team! If you love providing outstanding customer service, have a flair for innovation, thrive in a dynamic environment, and can communicate fluently in French, then this is the position for you

This role is based in the USA and is remote

In this role, you'll get to

Employee and partner approach management

• Analyzing, validating, and responding to various employee or manager requests related to the human resources department primary for US, partially for Canadian employees (phone, email).
• Providing personalized support to our employees, retirees, and other partners in administrative procedures related to life events.
• Conduct new hire orientation and company onboarding
• Perform work in compliance with regulations and policy
• Communicating with various stakeholders in the organization.
• Simplifying explanations about the company's payroll, compensation, and benefits.
• Managing dissatisfaction, actively seeking solutions while respecting and referring to work policies.
• Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team

Participating in improvement and innovation

• Supporting different teams and HR policies.
• Being willing to question oneself to influence the quality of one's work and contribution to the team.
• Identifying the necessary updates to documentation based on process changes.
• Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation.
• Showing curiosity to use artificial intelligence to bring operational efficiency gains.

Maintenance of reference tools

• Updating our tools based on recurring changes (email templates, knowledge base).

We're looking for someone with

• At least 2 years of HR experience with a focus on customer service.
• French bilingualism required as you'll support employees in both the US and Canada.
• A knack for using various technical tools and systems.
• An associate's degree from an accredited university or college.
• SHRM accreditation and familiarity with Workday software are bonuses.
• Flexibility to work on Eastern time

We'll take care of you! Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, Annual Bonus, PTO + Wellness days, Wellness allowance and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions.

If you're ready to make a real difference in the HR field and be part of a team dedicated to innovation and excellence, apply now, and join us at iA Financial Group

The typical hiring range for this position starts at 23.00 usd per hour; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

IA Financial Services Inc.

Posting End Date

2025-12-11

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.