[Remote] Social Media Content Specialist - English - Remote in US

Note: The job is a remote job and is open to candidates in USA. ICUC is a fully remote company that specializes in social media expertise for brands. The Social Media Content Specialist will be responsible for moderating client social channels, crafting engaging content, and ensuring online communities are safe and aligned with client guidelines.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Demonstrated, high-level proficiency in English with strong cultural awareness.
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
• You live in the USA and are legally allowed to work here.
• You’re open and available to work two of the three shifts, any day - including weekends.
• You’ve got professional experience managing social platforms, specifically moderating and engaging.
• You know how to write for brands and can adapt your tone for different audiences.
• You know your way around and the ins and outs of all the major social platforms.
• You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
• You’re organized, reliable, and have excellent customer service instincts.
• You have fast, reliable internet with no data restrictions.
• You also have an active Facebook account.
• Fluency in additional languages an asset.
• Additional languages an asset.

Benefits

• 100% remote from day one - and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Be a part of a culture that values real people.

Company Overview

• ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. It was founded in 2002, and is headquartered in Montréal, Quebec, CAN, with a workforce of 501-1000 employees. Its website is https://icuc.social/.