[Hiring] Application Administrator II, IT @North Memorial Health Career Portal

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Role Description

The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization.

• Focus on one primary area of expertise, often being cross-trained on a related application.
• Application focus areas include: patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications.
• Function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager.
• Work closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

Security: Additional knowledge and coordination of user security, including user role definition and templates, source systems for user identification and integration with network services is expected. Works closely with the application and infrastructure staff to support IT security policy and procedures.

Revenue Integrity: Additional duties in the Revenue Integrity department focus mainly on payer reimbursement and payer contracts.

• Involved in the payer reimbursement workflow process by addressing incident and problem management, service request management and change control management.
• Translate payer contract terms and requirements to system specifications while also evaluating current system capabilities.

This position reports to the Manager of Revenue Integrity.

Qualifications

• Required certification/associate degree or 3 years of related application use with business or health care work experience.
• Prefer bachelor's degree in information technology, health care of related field.

Requirements

• 3 years experience in a health care related field using information technology in daily operations.
• 2-3 years of Epic analyst experience and Epic ClinDoc certification.
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated customer service methodology and accountability.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structure and reporting techniques and tools.
• Maintained professional/clinical competence, certification and/or licensure as applicable.
• Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion.

Benefits

• Eligible for the Public Student Loan Forgiveness program.
• Health & Welfare Benefit Packages.
• 401k Retirement Match or Pension Plan, based on workgroup eligibility.
• Generous Paid Time Off (PTO) Plans.
• Adoption Reimbursement up to $3000 per child.
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition.
• Education/Tuition Reimbursement.
• 24/7 Fitness Center Access for all benefit eligible team members.