Virtual Assistant for Social Media Management

About the Company

Zalando SE is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to almost 50 million active customers across 25 markets, offering a wide assortment of international brands from fast fashion to premium, complemented by our private labels. Our mission is to re-imagine fashion for the good of all, creating an inspiring and inclusive platform that connects people with fashion. We are committed to fostering a diverse and inclusive workplace.

Job Description

We are seeking a highly motivated and organized Virtual Assistant to join our dynamic social media team. This role is perfect for an enthusiastic individual looking to kickstart their career in social media management, with a keen eye for detail and a passion for fashion and digital trends. You will play a crucial role in supporting our social media campaigns, community engagement, and content scheduling across various platforms. This is an excellent opportunity to gain hands-on experience in a fast-paced e-commerce environment.

Key Responsibilities

Assist in scheduling and publishing social media content across platforms like Instagram, Facebook, TikTok, and LinkedIn.
Monitor social media channels for mentions, comments, and messages, escalating key issues to the social media manager.
Engage with our online community in a timely and professional manner, fostering positive interactions.
Conduct research on trending topics, hashtags, and competitor activities to inform content strategy.
Support in the creation of basic visual content (e.g., simple graphics, video snippets) using provided templates and brand guidelines.
Organize and maintain social media content calendars and asset libraries.
Assist with basic reporting on social media performance metrics.
Collaborate with the broader marketing team to ensure brand consistency across all channels.
Stay up-to-date with the latest social media best practices and platform updates.

Required Skills

Excellent written and verbal communication skills in English and German.
Strong organizational skills and attention to detail.
Proficiency with common social media platforms (Instagram, Facebook, TikTok, etc.).
Ability to work independently and manage time effectively.
Basic understanding of digital marketing principles.
A proactive and enthusiastic attitude with a willingness to learn.

Preferred Qualifications

Previous experience with social media scheduling tools (e.g., Buffer, Hootsuite, Sprout Social).
Familiarity with graphic design tools like Canva.
A passion for fashion and e-commerce.
Experience in customer service or community management.

Perks & Benefits

Competitive salary and performance-based bonuses.
Comprehensive health and wellness programs.
Generous employee discounts on Zalando products.
Flexible working hours and a supportive work-life balance.
Opportunities for professional development and continuous learning.
A vibrant, international, and inclusive company culture.
Access to Zalando’s extensive network and industry events.
Regular team events and virtual social gatherings.