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This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.

Aids customers through their automotive accessories purchasing experience.
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle.
Builds rapport with customers to foster repeat business.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries.
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.

High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
Bi-lingual a plus.

Medical, dental, and vision coverage.
401(k)/Roth plans with generous company match.
Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave.
Travel assistance & confidential life services (i.e., counseling, consultation & wellness services).
Employee Discounts - Up to 50% off products on our websites.
Annual $250 reimbursement for designated products on our websites for employees who own a vehicle we sell parts for.
Annual reimbursements for car show registration/admission fees.
Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA).
Short-Term Disability (100% covered!) & Voluntary Long-Term Disability.
Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance.
Pet Insurance.

[Hiring] Remote Phone Sales Representative - Aftermarket Auto Parts @Turn5, Inc.