Part-Time Remote Customer Service Representative

Description:

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.

Requirements:

• Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
• Must be able to provide their own equipment to start with high speed internet that meets speed requirements.
• Must have a distraction free workspace that is free from background noise and interruptions.
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
• Previous experience working in a contact center or other customer service role.
• 16+ years of age.
• High School Diploma or equivalent, or actively enrolled.

Benefits:

• Pay is $16.50/hour and offers bonus opportunities.
• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.