[Hiring] Account Support Representative @Thorne Research Inc

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Role Description

The Account Support Representative (ASR) supports Thorne’s Professional and Athletic channels by managing prospect and house accounts to ensure a seamless and positive customer experience. This individual serves as the primary point of contact for inbound inquiries, providing responsive support via email and phone, assisting with order placement, answering basic product and policy questions, and creating customized digital sales rooms to equip accounts with marketing and educational tools.

• Serve as the primary contact for prospect and house accounts within the Professional and Athletic channels.
• Manage incoming email and web inquiries, responding promptly and professionally.
• Process product orders accurately and efficiently within Thorne’s CRM and order management systems.
• Answer basic product and policy questions, escalating complex inquiries to appropriate internal experts when needed.
• Create and manage customized digital sales rooms or microsites for accounts, featuring relevant marketing materials, educational resources, and ordering tools.
• Support the accounts by organizing and sharing digital assets, collateral, and tools to help drive account engagement and conversion.
• Maintain up-to-date knowledge of Thorne’s product portfolio, pricing, promotions, and order policies.
• Utilize customer data and CRM insights to identify account needs and recommend appropriate next steps or solutions.
• Collaborate cross-functionally with Sales, Marketing, and Operations to ensure smooth account onboarding and fulfillment.
• Maintain accurate and complete documentation of all customer interactions, orders, and account activities within CRM.
• Promote an accountable, customer-focused, and solutions-oriented culture aligned with Thorne’s Mission and Values.
• Participate in required and elective training and development programs to maintain product and system expertise.
• Perform additional duties as assigned.
• Come to work as scheduled, be on time to meetings, complete assigned tasks in a timely manner, and work overtime as required.

Qualifications

• High school diploma or general education degree (GED) is required.
• Develop and deliver on assigned objectives within requested timeframes.
• Possess good interpersonal skills.
• Engage others in a positive manner.
• Possess strong attention to detail.
• Possess strong verbal and communication skills.
• Raise issues and concerns promptly.
• Document and present work in a clear and concise manner.
• Possess knowledge of the computers and software required to accomplish the Responsibilities of the job.

Benefits

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance
• Company-paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities

Company Description

Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers.