Location: Mostly Remote (Hybrid; candidates within 1.5 hours of Middletown, PA preferred)

The QC Analyst will lead and execute quality assurance activities for SAP BRIM and related enterprise systems, ensuring accurate testing, defect management, and compliance with PTC's SDLC and quality standards.
This role involves collaboration with business and technical teams, preparing test documentation, and supporting system deployments and post-go-live activities.

Follow SDLC processes to ensure timely, high-quality, and cost-effective delivery.
Participate in design reviews and translate functional/technical specifications into test requirements.
Develop test strategies, plans, test cases, and scripts; map requirements in Azure DevOps (ADO).
Lead and execute functional, integration, regression, and end-to-end testing for SAP BRIM components, including Convergent Mediation, Convergent Charging, Convergent Invoicing, FI-CA, and Subscription Billing.
Conduct data migration, financial reconciliation validation, and API/interface/middleware testing (SAP PO/CPI, CRM connectors).
Validate billing processes, charges, pricing configurations, payment flows, and revenue accounting.
Assess and document defects, perform root-cause analysis, and maintain quality metrics and dashboards in ADO.
Collaborate with QA leads, stakeholders, technical teams, and vendors to improve processes and ensure readiness for production releases.
Support SIT, UAT, PI cycles, Go-Live, Showbacks, and Hypercare phases.
Document test plans, scripts, technical/functional designs, impact analysis, and lessons learned according to Commission standards.
Ensure compliance with all policies, procedures, and IT standards.

8+ years in Quality Assurance with deep expertise in enterprise application testing.
2+ years hands-on SAP BRIM testing experience (billing, invoicing, payment processing, FI-CA).
2+ years Dynamics CE application testing.
Experience with end-to-end, integration, regression, and data migration testing.
Skilled in API testing, backend validation, SQL queries, ETL/interface testing.
Experience testing internal applications (CSR), web apps, ERP systems, banking/financial systems, and tolling domain applications.
Proficiency in Azure DevOps test/requirements management and Microsoft Office 365.
Bachelor's degree in business management, information systems, or related field.
Relevant QA, SAP, or ITIL certifications are beneficial.

Enterprise CRM/ERP transformation experience.
2+ years in tolling applications or transportation industry systems.
Knowledge of ITIL/ITSM practices.
Experience in reporting validation, financial reconciliation, or BRIM revenue processes.

Primarily remote, but onsite presence in Middletown, PA required for specific cycles, Go-Live, Hypercare, and orientation.
Must be within 1.5 hours of Middletown, PA for hybrid requirements.
Adhere to all IT standards, security policies, and remote work guidelines.
Completion of ePATCH and National Criminal Background Checks required prior to engagement.

PTC - UBOS - QC Analyst with SAP BRIM | Remote