Job Type: Full Time

Hours: M-F 8:00 AM-4:30 PM CST

Wage: $13.00-$15.00 hourly + Commission available

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position

A Remote Customer Service Agent makes Outbound calls to medical offices that could potentially become our customers. Our most effective agents have a strong tele-sales background and can follow the training provided with excellent soft skills. We also answer Inbound calls to support the callbacks or answer general questions.

Job Duties / Responsibilities / Essential Functions:

Use the provided leads to make outbound calls to offer our products and services.

Demonstrate the software using video conferencing with the customer.

Overcome objections and use the script to persuade the caller to sign up for the service.

Document all call activity accurately in the client data systems with complete and thorough notes.

Answer Incoming calls to complete the above process or answer general questions regarding the service.

Escalate complex issues to management where appropriate.

Required Knowledge /Skills / Abilities / Qualifications:

Must possess excellent communication skills.

Have a high level of tele-sales techniques to persuade callers

Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns.

Intermediate data-capture, typing, grammar, and spelling skills.

Ability to take directions from leadership via Zoom and chat

Understanding that agent activity is closely monitored using call center technology to track productivity and quality.

At least 1 year of actual Call center experience, working with automatic dialers

Must be 18 years or older

A minimum of a high school diploma or GED

A higher degree would be of great advantage, especially for career advancement

Must be able to pass a 7-year background check

WAH Requirements

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

Hard-wired high-speed internet connection (Ethernet cable)

USB-connected Headset

Webcam

A quiet, dedicated place to work free from distractions, including pets and children.

Hours of Operations / Schedules

The Call Center operates 7:00 AM to 7:00 PM Central Time Zone, Monday to Friday, with 2 Shifts: 8:00-4:30 PM and 10:30-7:00 PM

A maximum of 37.5 hours will be scheduled 5 days a week. OT can be offered based on workload.

We offer two 15-minute paid breaks and a 30-minute unpaid lunch.

The training requires compulsory attendance. Missing training hours may result in immediate termination.

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Outbound Telesales Agent-Remote