About the Company

BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our main activities are in the UK, where we provide 28 million lines, 10 million broadband connections, and 18 million mobile connections. We are at the forefront of innovation, connecting people and businesses, and are committed to creating a better future through digital transformation. Joining BT means becoming part of a diverse and dynamic team dedicated to delivering exceptional service and innovative solutions to millions.

Job Description

We are seeking enthusiastic and dedicated individuals to join our team as a Remote Part-Time Customer Care & Social Media Handler. This is an excellent opportunity for someone looking to start or grow their career in customer service and digital communication, with full training provided. You will be instrumental in ensuring our customers receive outstanding support and that our brand maintains a positive and engaging presence across various social media platforms. This role is 100% remote, offering the flexibility to work from anywhere within the United Kingdom.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat, providing timely and effective solutions.
Monitor social media channels for mentions, comments, and messages related to BT Group.
Respond to customer queries and feedback on social media platforms in a professional and engaging manner.
Escalate complex customer issues to the appropriate internal departments for resolution.
Maintain accurate records of customer interactions and social media engagements.
Collaborate with marketing and PR teams to ensure consistent brand messaging.
Participate in ongoing training and development programs to enhance skills and knowledge.
Contribute to a positive and collaborative remote team environment.

Required Skills

Excellent verbal and written communication skills in English.
Proficiency in using various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
Strong problem-solving abilities and a customer-centric approach.
Ability to work independently and manage time effectively in a remote setting.
Basic computer literacy and comfort with CRM software (training provided).
A reliable internet connection and a quiet home office environment.

Preferred Qualifications

Previous experience in a customer service or social media management role (even if informal).
Familiarity with telecommunications products and services.
Experience with customer relationship management (CRM) systems.

Perks & Benefits

Competitive hourly pay.
Comprehensive paid training program.
Flexible part-time hours.
Opportunity for career growth within a leading global company.
Employee discounts on BT products and services.
Supportive and inclusive remote work culture.
Access to professional development resources.

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Remote Part-Time Customer Care & Social Media Handler