Job Description

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home - ICUC is a fully remote company and has been since day one back in 2002! Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but, first and foremost, to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

If you're into social media, love writing, and know how to connect with people online, keep reading!

Job Title: Social Media Content Specialist

We're growing fast and we want YOU on our team. We're looking for English social media experts who love jumping into online conversations, crafting content that connects, and keeping digital communities safe and welcoming.

This is a remote position open to permanent residents in the USA. We're looking for team members who are down to work a mix of the following shifts (and, yes, that includes weekends):

Days: 8AM–4PM North American Central Time
Evenings: 4PM–12AM North American Central Time
Overnights: 12AM–8AM North American Central Time

You must be available to be scheduled a mix of two of the three shifts above throughout the week AND on weekends - we’re not able to accommodate availability limitations or schedule restrictions.

What You’ll Be Doing

Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

What You Bring to the Table

Demonstrated, high-level proficiency in English with strong cultural awareness. Fluency in additional languages an asset.
Exceptionally strong written communication skills (spelling, grammar, clarity) in English. Additional languages an asset.
You live in the USA and are legally allowed to work here.
You’re open and available to work two of the three shifts, any day - including weekends.
You’ve got professional experience managing social platforms, specifically moderating and engaging.
You know how to write for brands and can adapt your tone for different audiences.
You know your way around and the ins and outs of all the major social platforms.
You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
You’re organized, reliable, and have excellent customer service instincts.
You have fast, reliable internet with no data restrictions.
You also have an active Facebook account.

Why Work With Us

100% remote from day one - and always will be.
Be part of a creative, supportive, and fast-moving team.
Work with exciting global brands.
Be a part of a culture that values real people.

Whether you're looking for full-time (32-40 hours/week) or part-time (24-32 hours/week), we’ve got a spot for you. Each shift is 8 hours, we just ask that you're flexible with working a mix of shifts and days from the schedule we’ve listed above.

The hourly pay range for this position is $14.75 to $15.00 USD. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.

Ready to Join the Team? If you’re all about social media, community vibes, and crafting content that connects, apply now! We do get a lot of applications, so only those moving forward will be contacted. We appreciate your understanding and wish you luck!

Job Type: Full-time

Pay: $14.75 - $15.00 per hour

Application question(s)

Do you have experience working with Social Media moderation professionally?

Language

English (required)

Work Location: Remote

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Social Media Content Specialist - English - Remote USA