Chat Support Agent

We are seeking a dedicated and enthusiastic Chat Support Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Perform data entry tasks accurately while maintaining confidentiality.
• Analyze customer feedback and concerns to identify trends and suggest improvements.
• Maintain a high level of phone etiquette while communicating with customers.
• Collaborate with team members to enhance the overall customer experience.
• Assist in call center operations as needed, ensuring all calls are handled efficiently.
• Support customers by providing assistance in their preferred language when applicable.

Experience

• Previous experience in customer service or call center environment is preferred.
• Proficient in data entry with the ability to type accurately at a reasonable speed.
• Excellent communication skills in English; multilingual abilities are a plus.
• Ability to analyze customer needs and provide effective solutions.
• Familiarity with phone etiquette and best practices for customer interactions.

Join us as we strive to deliver outstanding service to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!

Job Types: Full-time, Part-time

Pay: $24.82 - $31.95 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift
• Split shift

People with a criminal record are encouraged to apply

Work Location: Remote