Job Title: Tech Support Agent

Location: Remote

Type: Contract (1099)

Pay Range: $17 - $19 per hour

About Shyftoff

Shyftoff is a leading tech company that specializes in providing innovative solutions for remote work and collaboration. Our mission is to empower individuals and organizations to work smarter and more efficiently, no matter where they are located.

Job Description

As a Tech Support Agent at Shyftoff, you will play a key role in providing exceptional technical support to our customers. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.

Responsibilities

Provide technical support to customers via phone, email, or chat
Troubleshoot technical issues and provide timely solutions
Document customer interactions and solutions in our CRM system
Collaborate with cross-functional teams to resolve complex issues
Stay up-to-date with the latest technology trends and updates

Requirements

Previous experience in a technical support role
Strong troubleshooting skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office and other relevant software
High school diploma or equivalent

Preferred Qualifications

Bachelor's degree in Computer Science or related field
Experience in a remote work environment
Technical certifications (e.g., CompTIA A+, Network+, etc.)

Benefits

Flexible working hours
Opportunity for growth and advancement
Competitive pay

How to Apply

If you are passionate about technology and providing excellent customer service, we would love to hear from you!

Please apply at: https://www.shyftoff.com/agents

Job Type: Contract

Pay: $17.00 - $19.00 per hour

Work Location: Remote

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Remote Technical Support Specialist