EMS Dispatcher - Remote

Metro Ambulance serves Essex, Bergen, and Passaic counties since 2014, providing non-emergency medical transportation to our community.

The ideal candidate:

• Knowledge of TraumaSoft
• Non-Emergency Medical Transportation experience
• Extensive Routing experience of large fleets
• Active EMT / NREMT certification
• Active MAVO certification
• Current CPR certification

Job Requirements:

• Having extensive Routing experience with large fleets
• Coordinate the work and activities of EMTs
• Receive, prioritize, and dispatch calls in CAD system.
• Dispatch ambulances to scheduled runs while ensuring the appropriate level of care is effectively rendered to the patient(s).
• Intake a large call volume and triage efficiently to determine appropriate level of care.
• Ensure your road staff gather patient billing information and appropriate billing signatures.
• Must be an initiative taker.
• Must always conduct yourself in a courteous, helpful, and professional manner at all times when assisting patients, co-workers, and supervisors, with the goal of providing top-tier customer service to our contracted facilities, our patients, and the general public.
• Must be a team player, who is flexible, understanding that the EMS field operates on a 24-hour clock. Your schedule may vary weekly, within reason, based off the needs of the company.

Benefits:

• Full-Time positions available
• Weekly Direct Deposit payments, paid every Friday afternoon

Additional qualifications:

• Tech-savvy with knowledge of computer-aided dispatch software (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guidelines for various emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking

Available shifts:

• Day, afternoon, and evening shifts. Monday thru Saturday.
• Saturday, Sunday, & Holiday Shifts on a rotating schedule

Summary

As an EMS Dispatcher, you will be essential in coordinating responses and ensuring timely communication between emergency services and callers. Reporting to the Operations Manager, you will utilize your core skills in dispatching, communication, and typing to manage multiple calls effectively. Your EMT certification and familiarity with CAD systems will enhance your ability to assess situations accurately. Additionally, your premium skills in phone triage and medical terminology will aid in providing critical information to first responders, ensuring the safety and well-being of the community during emergencies. Join our team and make a difference in emergency management.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 37.5 per week

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work Location: Remote