About Company

Pulse Nigeria, a leading innovative media company in Africa, delivers credible news, entertainment, and lifestyle content to millions across the continent. As part of Ringier Africa Digital Publishing, we are at the forefront of digital media innovation, committed to informing, educating, and entertaining our audience with high-quality, engaging content. Our vibrant platform serves as a vital source of information and community for young Africans, fostering discussions and shaping narratives. We believe in harnessing the power of digital media to create impact, and our team is comprised of passionate individuals dedicated to excellence, integrity, and creativity. We operate with a dynamic, fast-paced culture that values diverse perspectives and continuous learning, striving to set the benchmark for digital publishing in Nigeria and beyond. Join us in shaping the future of digital media in Africa.

Job Description

We are seeking a highly motivated and detail-oriented Content Moderator to join our dynamic remote team at Pulse Nigeria. In this pivotal role, you will be responsible for ensuring the quality, safety, and appropriateness of user-generated content across our various social media platforms and digital channels. This is a critical function that helps maintain a positive and compliant online environment for our expansive user base. You will be at the forefront of upholding our community guidelines and content policies, playing a direct role in protecting our brand reputation and fostering a healthy digital ecosystem. The ideal candidate will possess a keen eye for detail, excellent judgment, and a strong understanding of online safety principles and cultural nuances relevant to the Nigerian context. This role requires a commitment to objectivity, consistency, and a proactive approach to identifying and addressing potentially harmful or inappropriate content. You will work closely with our social media and editorial teams to implement content strategies that align with our brand values while ensuring user engagement remains high and secure. If you are passionate about digital safety and community building, this remote opportunity offers the chance to make a significant impact.

Key Responsibilities

Review and moderate user-generated content, comments, and posts across all Pulse Nigeria social media platforms and digital properties, ensuring adherence to community guidelines, terms of service, and local regulations.
Identify and take appropriate action on content that violates policies, including but not limited to hate speech, harassment, misinformation, graphic violence, or spam.
Maintain a high level of accuracy and efficiency in content moderation, demonstrating excellent judgment in complex and nuanced situations.
Collaborate with the social media and editorial teams to develop and refine content moderation policies and procedures.
Provide clear, concise, and empathetic feedback to users regarding content decisions when necessary, upholding transparency and fairness.
Stay up-to-date with current trends in online content, social media platforms, and emerging moderation challenges and technologies.
Contribute to reports on content moderation activities, identifying patterns, emerging threats, and areas for improvement in policy and process.
Participate in training sessions to enhance knowledge of content policy, cultural sensitivities, and platform-specific guidelines.
Work diligently and independently in a remote environment, managing time effectively to meet moderation targets and deadlines.
Escalate complex or high-priority issues to senior moderators or management as per established protocols, ensuring timely resolution.

Required Skills

Excellent written and verbal communication skills in English.
Strong analytical and decision-making abilities with a keen eye for detail.
Ability to maintain objectivity and consistency in content review, even under pressure.
Proficiency in using various social media platforms (Facebook, Instagram, Twitter, YouTube, TikTok) and content management systems.
High level of emotional intelligence and ability to handle sensitive, graphic, or offensive content professionally and empathetically.
Strong time management, organizational skills, and self-discipline for effective remote work.
Ability to work independently with minimal supervision and collaboratively as part of a virtual team.
Basic understanding of internet safety, digital privacy principles, and cybersecurity threats.
Familiarity with community guidelines and terms of service of major social media platforms and their application.

Preferred Qualifications

Bachelor's degree in Communications, Journalism, Digital Media, or a related field.
Previous experience (1-2 years) in content moderation, community management, or a similar online safety role.
Familiarity with Nigerian culture, slang, current social trends, and political landscape.
Experience with various content moderation tools and AI-assisted moderation software.
Ability to speak other Nigerian languages (e.g., Yoruba, Igbo, Hausa, Pidgin English) is a significant advantage.
Demonstrated ability to adapt quickly to evolving content policies, platform changes, and new moderation challenges.

Perks & Benefits

Competitive salary package commensurate with experience.
Fully remote work environment, offering unparalleled flexibility and work-life balance.
Opportunities for continuous professional development, training, and career advancement within a leading media group.
Access to a vibrant, diverse, and supportive team culture that values collaboration and innovation.
Direct contribution to maintaining a safe and engaging online space for millions of users in Africa.
Health and wellness programs designed to support employee well-being.
Performance-based incentives and bonuses.
Equipment allowance for an optimized remote work setup.

How to Apply

If you are passionate about maintaining a safe and engaging online environment and possess the skills and dedication to excel in this remote role, we encourage you to apply! Please click on the application link below to submit your detailed CV and a compelling cover letter outlining your relevant experience, your understanding of content moderation principles, and why you are the ideal candidate for this position. Ensure your application clearly demonstrates your ability to work effectively and independently in a remote setting. We look forward to reviewing your application.

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Content Moderator – Social Media (Remote Role)