New York, NY
Type: Full-time
Min. Experience: Entry Level
Salary: $47,000 - $50,000

WHO WE ARE

At Qnary, we believe an executive's voice is their most powerful asset. We specialize in executive branding, helping today's most influential leaders build and maintain a powerful digital presence. Our mission is to transform top professionals from Fortune 1000 companies and leading startups into recognized thought leaders in their industries.

Our focus is on strategic reputation management through expert social media content. We partner with our clients to craft their unique story, curate high-quality content, and expand their influence, particularly on platforms like LinkedIn. Our approach is designed to help executives build a loyal following and solidify their professional reputation.

To make this process seamless, we’ve developed our own Qnary technology that centralizes the entire workflow, making it easy for clients and enterprises alike to review, approve, and engage with content, all in one place.

What it looks like to work in the Nest

We are a remote-first company, built on a foundation of trust and flexibility. While this role follows defined working hours, you have the autonomy to choose where you work — whether that’s from home or a co-working space. We seek team members with an "owner-mentality"— people who take initiative, solve problems creatively, and see a project through from start to finish.

As we continue to grow and scale, we thrive with a startup mindset, always open to new ideas and fresh perspectives. We celebrate creative thinkers who are eager to contribute and help build better processes. Your work here will directly connect to our business goals, giving you a real sense of contribution and ownership. Our global team is supportive and values open communication, and we've built in extra "well-being days" to ensure everyone has time to recharge.

WHO YOU ARE

You are a strategic blend of a client success expert and a social media-savvy professional, passionate about building the professional brand of industry leaders. You love building strong relationships and are deeply committed to expanding our clients’ networks and opportunities through strategic social media engagement.

You are goal-driven and results-oriented, and you thrive on achieving measurable outcomes for your clients. With a great eye for detail and a knack for high-quality content, you are a natural at making our clients shine online.

You are ever curious, with a genuine interest in understanding new social media apps, SaaS technology, and a wide variety of industries you may have never explored before. Your social skills allow you to connect with anyone, and you're just as strong of a listener as you are a presenter—a crucial skill for understanding our clients' needs. As a self-starter, you take initiative and approach every problem with creative solutions. You see every challenge as an opportunity for growth and are hungry to expand your skills and knowledge alongside a rapidly scaling company.

ABOUT THE ROLE

As a Customer Success Associate, you are a strategic partner responsible for driving the professional brands of our clients. You will blend proactive client management with deep social media expertise to ensure their continued growth and success.

Not only will you manage and interact directly with clients, but you will also oversee the content being developed for their social channels, ensuring it reflects their voice and strategic goals. Along the way, you’ll sharpen your skills in client success, social media, SaaS, and copy editing — while gaining an unparalleled window into the minds of today’s top leaders and entrepreneurs across a wide variety of industries.

Client Partnership & Strategic Management

Act as the primary strategic liaison and day-to-day point of contact for a portfolio of top-level executives, fostering strong, trust-based relationships.
Take ownership of the entire customer lifecycle, from leading new account onboarding to identifying expansion opportunities, ensuring renewals, and acting as a dedicated advocate for our clients' needs.
Lead key client meetings, including Content Strategy Workshops and Strategic Business Reviews, to provide ongoing strategic guidance and reinforce the value of our partnership.
Use established metrics and KPIs to actively monitor and manage the health of your accounts, proactively communicating success and addressing challenges.
Represent the voice of the customer by providing valuable input and feedback to our core product, marketing, and sales processes.

Social Media Expertise & Brand Leadership

Serve as a trusted advisor and subject matter expert on all things related to executive branding and professional social media, with a specific focus on LinkedIn.
Provide strategic counsel on best practices for growing a target audience and establishing a client's reputation as a thought leader.
Proactively identify new opportunities for client growth by monitoring analytics, industry benchmarks, changes in the social media landscape, and industry trends.
Oversee the quality and strategy of the social media content being developed for each client, ensuring it aligns with their professional brand.

REQUIRED

Experience in a customer/client-facing role, preferably within a SaaS company, agency, or technology-driven environment.

Strong professional social media knowledge across platforms like LinkedIn, X (formerly Twitter), and Instagram, with an emphasis on using these channels for professional networking and brand building.

Exceptional professional written and verbal communication skills in English.

Demonstrated ability to work independently and manage multiple competing priorities and clients in a fast-paced environment.

Familiarity with professional communications and the way businesses operate.

NICE TO HAVE

Previous experience with personal branding or reputation management.

Previous work on company social media accounts or well-developed personal social media accounts that showcase your skills.

Experience with project management or cross-departmental collaboration.

Understanding of social media analytics and how to tell an impactful story from that data.

Bonus Points if your LinkedIn profile is optimized!

Your Growth Path at Qnary

This position is designed as a first step on the path to a Client Success Manager (CSM) role. The Customer Success Associate position is intended to be a 3-6 month growth period, during which you will gain the skills and experience necessary to manage a full portfolio of clients. Your promotion to Client Success Manager will be based on your demonstrated ability to operate at a CSM level, not on a strict timeline. We are committed to empowering our team members and rewarding proactive, results-oriented performance with rapid career progression.

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Customer Success Associate - Social Media Focus - Remote (US