Virtual Social Media Comment Moderator

About the Company

Meta Platforms Inc. is a global technology company that builds technologies and services that help people connect, find communities, and grow businesses. Our products include Facebook, Instagram, WhatsApp, Messenger, and Oculus. We are dedicated to building a more open, connected, and responsible world, and empowering people to build community and bring the world closer together.

Job Description

We are seeking a diligent and empathetic Virtual Social Media Comment Moderator to join our global moderation team. This is a fully remote position, allowing you to work from anywhere within Kapsabet, Nandi County, Kenya. You will be responsible for reviewing user-generated content, specifically comments, across our various platforms to ensure compliance with our community standards and guidelines. The ideal candidate will have a keen eye for detail, strong decision-making skills, and a commitment to fostering a safe and respectful online environment. You will play a critical role in upholding content integrity and user experience on our platforms.

Key Responsibilities

Monitor and moderate user comments on various Meta platforms (Facebook, Instagram, etc.) to ensure adherence to community standards and policies.
Accurately identify and take appropriate action on content that violates guidelines, including hate speech, harassment, misinformation, and graphic content.
Provide clear and consistent rationale for moderation decisions.
Maintain a high level of accuracy and efficiency in a fast-paced environment.
Collaborate with team members and report emerging trends or complex moderation challenges.
Stay updated with changes in community standards and moderation guidelines.

Required Skills

Excellent written and verbal communication skills in English.
Strong critical thinking and decision-making abilities with a high degree of accuracy.
Ability to work independently and manage time effectively in a remote setting.
High level of empathy and emotional resilience when exposed to sensitive content.
Proficiency with internet tools and social media platforms.
Reliable high-speed internet connection and a conducive home office environment.

Preferred Qualifications

Previous experience in content moderation, customer service, or a related field.
Familiarity with Meta's community standards and policies.
Fluency in additional local languages (e.g., Swahili, Kalenjin).
Bachelor's degree in Communications, Psychology, or a related field.

Perks & Benefits

Competitive remote salary package.
Comprehensive health and wellness benefits.
Opportunities for professional development and career growth within a global tech company.
Flexible work schedule (within operational requirements).
Access to mental health support resources.
Remote work equipment stipend.