Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a healthcare services and products company, and they are seeking a Product Manager for their Product & Solutions Marketing team. This role is responsible for enhancing the online presence and reputation of the Edgepark, US MED, and ADS brands through effective reputation management and social media content strategies.

Responsibilities

Monitor and escalate customer reviews across digital platforms.
Draft thoughtful, brand-aligned responses that address concerns, highlight positive experiences, and improve the overall customer experience.
Respond to customers in a timely, professional, and empathetic manner.
Escalate complex or high-impact feedback to the appropriate internal teams for resolution.
Provide weekly reporting on feedback trends, response times, sentiment, and key metrics to support departmental goals.
Develop monthly social media content calendars for Edgepark, US MED, and ADS brands.
Collaborate with internal stakeholders to ensure alignment with marketing campaigns, brand guidelines, and seasonal priorities.
Project manage creative requests in HIVE, ensuring timely delivery of assets and approvals.
Leverage social media management tools to plan, schedule, publish, and track social media content performance across platforms.
Monitor and engage with social media comments/messages in alignment with brand tone and service guidelines.
Create and curate engaging and visually appealing social media content (text, images, short videos) in collaboration with the Sr. Manager, Product and Solutions Marketing and Creative team.
Track, measure, and analyze social media performance, engagement rates, sentiment, and audience growth across all brands.
Share actionable insights and recommendations to optimize content and engagement strategies.

Skills

Bachelor's degree in marketing, Communications, Public Relations, or related field (or equivalent experience) preferred.
4-8 years of experience in social media management, community management, or online reputation management preferred; preferably in a multi-brand or healthcare environment
Proven ability to manage content calendars and execute brand-aligned social media programs.
Strong creative skills with experience in developing social content (text, infographics, short form videos).
Proficiency in social media management and monitoring tools like Sprout Social or equivalent.
Experience using project management platforms such as HIVE or similar workflow systems.
Ability and willingness to travel up to 15%.
Excellent written and verbal communication skills with a strong grasp of brand voice.
Strong project management and organizational skills, including experience with workflow/project tools like HIVE or equivalent.
Ability to analyze data and translate metrics into actionable recommendations.
Highly organized, detail-oriented, and adaptable to shifting priorities.

Benefits

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Company Overview

Cardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.

Company H1B Sponsorship

Cardinal Health has a track record of offering H1B sponsorships, with 81 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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[Remote] Product Manager, Social Media, Reputation, and Content